Question 1

Can the departure time be changed after purchasing a ticket?

Accepted Answer

You can change the departure time by exchanging your ticket online on PolishTrains for another service on the same day or on a different date. The exchange is possible before the train that the passenger is giving up departs. The new ticket is added to the app, so there is no need to wait for confirmation by email.

Question 2

I entered the wrong e-mail address when buying my ticket – how can I get it?

Accepted Answer

The ticket will arrive in your inbox only after the details have been corrected, so report the mistake by contacting PolishTrains customer service as soon as possible. Until the correction is made, you can also find the travel document in the app, where tickets are linked to the order number. It is worth submitting the request before the train departs.

Question 3

What is the easiest way to travel around Poland by train without a car?

Accepted Answer

The easiest way to plan this journey is to check connections and prices in one place – on PolishTrains you will find both direct services and those requiring a change, for example on the route from Lublin to Toruń. You can buy a ticket on your phone without printing a paper version.

Question 4

Which is better for buying tickets: Koleo or the Intercity app, and where does PolishTrains fit in?

Accepted Answer

The choice depends on whether you want to compare several carriers in one place – PolishTrains allows you to do this without creating an account and with BLIK payment. A carrier's own app is usually limited to its own services.

Question 5

Can you choose a specific seat on the train?

Accepted Answer

You can select a seat when buying a ticket on PolishTrains by indicating your preference for the selected service. Seat availability depends on how busy the train is, so for longer routes such as this one from Lublin to Toruń, it is worth checking availability when selecting the service.

Question 6

Where can I check timetable changes before travelling?

Accepted Answer

You can see the current timetable, including any possible amendments, on PolishTrains after specifying the stations and travel date. The timetable may be updated several times a year, so it is worth checking it just before your planned journey.

PKP Lublin – Toruń Main. Train timetable

Frequently asked questions

Check the PKP timetable for other cities

How to buy a cheap ticket Lublin – Toruń Main?

Information about the Lublin Główny - Toruń Główny connection

Frequently asked questions

Check the PKP timetable for other cities