Question 1

I cannot add a second passenger to the order – what should I do?

Accepted Answer

If you cannot add a second passenger, check the travellers’ details and start the order search again. On the PolishTrains service, you can contact support to clarify the problem with the purchase.

Question 2

The refund/exchange form does not work – how can I refund my ticket?

Accepted Answer

You can return or exchange your ticket online through PolishTrains using the form assigned to the order. If the form does not work, report the problem to PolishTrains support before the train departs.

Question 3

How can I check which platform the train departs from?

Accepted Answer

You can check the track number on the departure board at the station, as the PolishTrains service does not show platform or track numbers. In PolishTrains, however, you can check connections for selected stations and dates.

Question 4

Where will I find my ticket after purchase?

Accepted Answer

After purchase, you will receive the ticket by SMS and find it in the PolishTrains app. This means you can have it with you without printing it.

Question 5

Is PolishTrains a good website?

Accepted Answer

In PolishTrains, you can check rail connections, choose a specific service and buy a ticket without creating an account. The PolishTrains service also enables BLIK payments and online ticket returns and exchanges.

Question 6

How much does travel in a sleeping car cost?

Accepted Answer

A sleeper carriage is not part of the IC timetable on the Gdańsk Wrzeszcz–Kętrzyn route. You can check the current travel option and its price in PolishTrains after selecting the stations and date.

PKP Gdańsk Wrzeszcz – Kętrzyn. Train timetable

Frequently asked questions

Check the PKP timetable for other cities

How to buy a cheap ticket Gdańsk Wrzeszcz – Kętrzyn?

Information about the Gdańsk Wrzeszcz - Kętrzyn connection

Frequently asked questions

Check the PKP timetable for other cities